Frequently Asked Questions
General Questions
A: At this time, PokeEnchant is focused on selling trading cards and sealed products. Buying programs may be offered in the future.
A: Yes! Digital gift cards are available—perfect for collectors and players.
A: Our grading follows the standards in our Card Condition Guide, which explains conditions such as Near Mint, Lightly Played, Moderately Played, and more.
A: For single cards, yes. For sealed products, images are for reference, and the product may vary slightly depending on the set release.
A: We accept all major credit/debit cards, PayPal, and other secure checkout options displayed at checkout.
A: Orders can only be canceled or changed before they are shipped. Please contact us immediately if you need assistance.
Sales Questions
A: Orders are typically processed within 2–3 business days. Delivery times depend on your location and chosen shipping method. See our Shipping Policy for full details.
A: Yes, we ship worldwide! International shipping times and costs vary. Customers are responsible for any customs fees.
A: Once your order ships, you’ll receive a tracking number via email. You can track it directly on the carrier’s website.
A: We offer hassle-free returns for eligible products within 14 days of delivery. See our Refund & Return Policy for details.
A: No, we cannot accept returns on opened booster packs, used products, or digital codes.
A: No, you can checkout as a guest. However, creating an account allows you to track orders and save payment/shipping details.
A: You can reach us via email at pokeenchantbiz@gmail.com, or through our Contact Us page. Our full support details are available on our Customer Support page.