We work hard to deliver your orders safely and on time. Please review our shipping guidelines before placing your order.
Processing Time
- Orders are processed within 2–3 business days.
- Pre-orders and backorders will ship as soon as stock arrives.
- Sealed products may take up to 4 weeks to arrive due to supplier timelines.
Shipping Options
- United States: Standard (5–7 business days), Expedited (2–3 business days).
- International: Standard International (2–4 weeks). Times vary by location.
Shipping Rates
- Rates are calculated at checkout based on your location and package weight.
- Free shipping may be available during promotions or on qualifying orders.
Restrictions
- We cannot ship to P.O. boxes for some items.
- International buyers are responsible for customs, duties, and import fees.
Tracking
- All orders include tracking information.
- You’ll receive an email with tracking details once your order ships.
Lost or Delayed Packages
- Once your order is shipped, delivery times are subject to the carrier.
- If your package is delayed, please contact the shipping provider with your tracking number.
- For lost packages, contact us at support@pokeenchant.com, and we’ll assist in filing a claim.